Privacy Policy
Last updated: 9 June 2025
1. Who We Are
Our website address is: https://raqia.co.uk.
This site is operated by Raqia Resources, a UK-based educational and publishing initiative focused on biblical truth for children.
- Controller: Raqia Resources
2. What Data We Collect
- Identity & Contact Information (e.g., name, email, shipping address)
- Account details (usernames, password hashes)
- Payment data (processed securely via third parties)
- Technical data (IP address, browser, cookies)
- Comment and form submissions, including IP and browser user agent
- Uploaded media (e.g., photos)
Gravatar: An anonymized string (hash) from your email may be sent to the Gravatar service to display your profile picture. View their Privacy Policy here.
3. How We Collect Data
- When you register, place an order, or fill out a form
- When you leave a comment on a blog or product page
- Via cookies and tracking tools
- Through embedded content and media
4. Cookies
We use cookies to improve your experience and enable website functionality. You may manage your preferences via our cookie banner.
- Comment cookies: Save your name, email, and website for 1 year for convenience.
- Login cookies: Last 2 days or 2 weeks with “Remember Me” selected.
- Editing cookies: Track the post ID of edited content (1 day).
5. Media Uploads
If you upload images, please avoid including location data (EXIF GPS). Visitors may be able to download and extract such data.
6. Embedded Content
Articles on this site may include embedded content (videos, articles, images). These act the same as visiting those sites directly and may collect data, use cookies, and track interactions.
7. Why We Process Your Data
- Contractual: To fulfil orders and manage your account
- Legal obligation: Tax and regulatory compliance
- Legitimate interest: Website security, improvements
- Consent: Email marketing, analytics tracking
8. Who We Share Your Data With
- Payment providers (e.g., Stripe, PayPal)
- Delivery services (e.g., Royal Mail)
- Marketing/Analytics services (e.g., Google Analytics)
If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
9. How Long We Keep Your Data
- Comments and metadata: retained indefinitely
- User accounts: retained until deleted or modified
- Order data: retained for 7 years for legal reasons
10. Your Rights
You have the right to:
- Access, update, or delete your personal data
- Request an export of your data
- Withdraw consent at any time
- Complain to the UK Information Commissioner’s Office (ICO)
To make a request, email us here. We’ll respond within 30 days.
11. Data Security
We use SSL encryption, secure hosting, and internal access control to protect your data.
12. Children’s Data
This site is not intended for users under 13. We do not knowingly collect personal data from children.
13. International Transfers
We currently do not transfer your data outside the UK/EEA. If that changes, we’ll use safeguards compliant with GDPR.
14. Policy Updates
This Privacy Policy is reviewed annually or after any significant changes. The last update was on 9 June 2025.
15. Contact Us
If you have questions or data-related requests, please contact us here.
