Shipping costs reflect not just carrier rates but also the care and effort we put into personally packaging and sending out each order ourselves. As a small, mission-driven operation—much like a charity—we intentionally avoid outsourcing fulfillment so that more of each sale can directly support our cause. This means every book is lovingly packed and shipped by hand, which may take a little extra time. We truly appreciate your patience and understanding as we process each order.
Your support means the very much to us and helps us continue sharing meaningful stories with children everywhere—thank you!
Shipping FAQs
1. Do you ship to my country?
Yes! We offer international shipping to most countries. If you’re unsure whether we ship to your location, feel free to contact us.
2. How much does international shipping cost?
Shipping costs vary depending on your country and order size. The total shipping fee will be calculated at checkout before payment.
3. How long does international delivery take?
International orders typically arrive within 7–21 business days, depending on your location and customs processing.
4. Will I receive tracking information for my order?
Yes, once your order ships, we’ll send you a tracking number via email so you can follow your book’s journey.
5. What shipping carriers do you use for international orders?
We use reliable carriers such as USPS, DHL, FedEx, and local postal services, depending on your destination.
6. Will I have to pay customs fees or import taxes?
Some countries may charge customs duties or import taxes. These fees are the responsibility of the buyer and are not included in the book price or shipping cost.
7. Can I change my shipping address after placing the order?
If your order hasn’t shipped yet, we can update the address. Contact us as soon as possible with your updated information.
8. What happens if my book gets lost in transit?
If your order hasn’t arrived within the expected timeframe and appears lost, please contact us. We’ll investigate and do our best to make it right.
Returns & Refunds FAQs
1. Can I return the book if I live outside your country?
Yes. We accept returns from international customers within 30 days of delivery.
2. What is your return policy for international orders?
Items must be returned in their original condition. Once received, we’ll process a refund or exchange as requested.
3. Who pays for return shipping on international returns?
Return shipping costs are the responsibility of the buyer, unless the book arrived damaged or there was a mistake on our end.
4. How do I request a return, refund, or exchange from abroad?
Please contact us here with your order number, reason for the return, and photos if applicable. We’ll guide you through the process.
5. What if the book arrives damaged?
If your book arrives damaged or defective, we’ll gladly send a replacement at no extra charge. Please send us a photo for our records.
6. How long does it take to process a refund for international orders?
Once we receive the returned item, refunds are typically processed within 5–7 business days. Timing may vary depending on your payment method or bank.
General FAQs for International Buyers
1. Is the book available in other languages?
Currently, the book is available in English. We’re working on translations and will announce new versions as they become available.
2. Can I purchase the book as a gift and send it internationally?
Absolutely! You can ship directly to a gift recipient and even include a gift message at checkout.
3. Are digital versions available (eBook or audiobook)?
Digital versions are not available currently.
4. Can I order in bulk for schools, libraries, or book clubs abroad?
Definitely! We offer bulk discounts for educational or group purchases. Please contact us for more information and pricing.
5. Are there discounts or special offers for international buyers?
We occasionally run special promotions for our email subscribers. Join our mailing list to stay updated.
6. Is this book suitable for children learning English as a second language?
Yes! The book uses simple, engaging language and colorful illustrations—perfect for young English learners.
7. Do you offer signed or personalized copies for international orders?
Yes, we offer signed copies upon request. Please allow a few extra days for processing personalized orders.
